Terms & Conditions

Last updated: September 26, 2026

These Terms & Conditions govern the use of the Appovia LLC website and the purchase of travel-related services arranged or sold by Appovia LLC.

By using this website, requesting a quote, making a booking, or purchasing a travel service from Appovia LLC, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

1. About Us

Appovia LLC is a Wyoming limited liability company organized under the laws of the State of Wyoming, United States.

Mailing address:
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: info@redcity.click
Phone: +1 (406) 229-9716

Appovia LLC specializes in travel planning, customized trips, tours, activities, transportation, accommodation arrangements and tourism experiences in Morocco.

Appovia LLC may arrange services directly or through independent hotels, transportation companies, guides, activity providers, restaurants and other local suppliers.

2. Website Use

The information published on this website is provided for general informational and travel-planning purposes.

Descriptions, photographs, itineraries, activities, travel times, accommodation examples, availability and other information may change without notice and may not always represent the exact service ultimately provided.

Any itinerary or example displayed on the website is indicative unless expressly identified as a confirmed offer or booking.

Travelers should independently verify official information concerning passports, visas, entry requirements, health requirements, safety, transportation and other governmental requirements before traveling.

Appovia LLC does not guarantee that all information published on the website will remain current at all times.

3. Travel Services

Appovia LLC provides travel planning and booking services and may arrange one or more of the following:

• Customized tours and itineraries;
• Private and shared excursions;
• Airport transfers and ground transportation;
• Accommodation arrangements;
• Guided tours;
• Cultural and tourism activities;
• Desert experiences;
• Outdoor activities;
• Restaurant or dining arrangements;
• Local experiences;
• Other travel-related services requested by the customer.

The exact services included in a customer's trip are those specified in the applicable written quote, itinerary, invoice and/or booking confirmation.

Unless expressly stated otherwise, services not specifically included in the booking are excluded from the price.

4. Quotes and Booking Confirmation

Each trip may be quoted individually according to the traveler's requested dates, number of travelers, itinerary, accommodation, transportation and activities.

A quote is not a confirmed reservation unless expressly stated otherwise.

A booking becomes confirmed only after:

1. The customer has accepted the applicable quote or booking terms;
2. Any required deposit or payment has been successfully received; and
3. Appovia LLC has confirmed the availability of the requested services in writing.

Availability is not guaranteed until the booking confirmation has been issued.

Prices and availability may change before a booking is confirmed.

The booking confirmation, invoice, itinerary and any specific written terms provided to the customer form part of the agreement between the customer and Appovia LLC.

5. Prices and Payment

Prices are stated in the currency indicated in the applicable quote or booking page.

The total price, applicable taxes, mandatory fees and other required charges will be disclosed before payment where applicable.

For travel services subject to U.S. pricing requirements, Appovia LLC will present applicable mandatory charges in accordance with applicable law.

Payment may be made using the payment methods made available by Appovia LLC, including credit or debit card, payment link, bank transfer or other approved payment methods.

The applicable deposit amount and payment schedule will be specified in the quote, invoice or booking confirmation.

Unless otherwise agreed in writing, the booking is not considered fully paid until the full amount due has been received.

If a payment deadline is missed, Appovia LLC may cancel or modify the reservation subject to the applicable cancellation terms and supplier conditions.

6. Currency and Bank Charges

Where prices are displayed in a currency different from the currency used for payment, the amount charged may vary because of exchange-rate fluctuations, payment-provider conversion rates or bank charges.

Customers are responsible for any fees charged by their bank, card issuer or payment provider unless otherwise stated.

7. Changes Requested by the Customer

Customers may request changes to their itinerary, dates, accommodation, transportation or activities.

Changes are subject to availability and may result in additional costs.

Any additional costs imposed by hotels, airlines, transportation companies, activity providers or other suppliers may be charged to the customer.

A change is not confirmed until Appovia LLC provides written confirmation.

8. Cancellation and Refunds

Cancellation and refund conditions are governed by our Cancellation & Refund Policy, together with any specific conditions stated in the customer's booking confirmation.

Please review our Cancellation & Refund Policy.

Different suppliers may apply different cancellation conditions. In particular, airline tickets, accommodation, transportation and activities may be subject to specific non-refundable or partially refundable conditions.

Where applicable U.S. Department of Transportation rules require a refund for qualifying air transportation, those rights will apply in accordance with applicable law. For example, DOT rules provide specific refund rights for certain airline cancellations and significant changes, including when the ticket agent is the merchant of record.

The 24-hour airline cancellation/refund requirement does not automatically apply to tickets booked through travel agents or online travel agencies in the same manner as direct airline bookings.

Any refund issued by Appovia LLC may be subject to the specific terms applicable to the purchased service, except where applicable law provides otherwise.

9. Airlines and Air Transportation

When Appovia LLC arranges air transportation, the airline's own fare rules, conditions of carriage, baggage rules and ticket restrictions may apply.

Customers are responsible for reviewing the applicable airline ticket conditions before travel.

Airline schedules, aircraft, routes, seat assignments and operating carriers may change.

Where applicable, Appovia LLC will communicate material changes received from the relevant airline or supplier.

If a flight is cancelled or significantly changed and applicable law provides a right to a refund, the applicable refund will be handled in accordance with the relevant legal requirements and the identity of the merchant of record.

10. Accommodation

Accommodation is provided by independent hotels, riads, guesthouses, resorts, villas or other accommodation providers.

The accommodation shown during the quotation process may be subject to availability.

Room categories, facilities, check-in/check-out times, deposits, local taxes and property rules are determined by the accommodation provider.

Customers must comply with the rules of the accommodation provider.

If a property becomes unavailable, Appovia LLC may propose a comparable alternative where reasonably possible, subject to the terms applicable to the booking.

11. Transportation

Transportation may be provided by independent transportation companies, drivers or other local suppliers.

Vehicle type, driver availability, route and timing may be subject to operational conditions.

Customers must comply with applicable safety instructions and transportation-provider rules.

Travel times are estimates and may be affected by traffic, weather, road conditions, public events, construction or other circumstances outside Appovia LLC's control.

12. Activities and Excursions

Certain activities may involve physical activity, outdoor conditions, uneven terrain, heat, altitude, water, animals, vehicles or other inherent risks.

Customers are responsible for informing Appovia LLC before booking of any relevant restrictions, accessibility requirements or special needs that may affect their participation.

Participation may be refused or modified by the local supplier when the supplier reasonably determines that participation would create a safety risk.

Customers must follow all instructions provided by guides, instructors, drivers and activity providers.

13. Travel Documents and Entry Requirements

Travelers are solely responsible for ensuring that they possess:

• A valid passport;
• Any required visa;
• Any required entry authorization;
• Any required vaccination or health documentation;
• Any other documents required by the destination country or transit countries.

Appovia LLC may provide general travel information but does not guarantee admission into Morocco or any other country.

Entry decisions are made by the relevant governmental or border authorities.

Travelers should verify current requirements with official government sources before departure.

14. Travel Insurance

Travel insurance is strongly recommended.

Customers are responsible for determining whether their insurance provides adequate coverage for their circumstances, including:

• Medical expenses;
• Emergency evacuation;
• Trip cancellation;
• Trip interruption;
• Lost or delayed baggage;
• Travel delays;
• Personal liability;
• Activities involving increased risk.

Appovia LLC is not an insurance company and does not provide insurance coverage unless expressly stated in writing.

15. Suppliers and Third-Party Services

Appovia LLC may use independent third-party suppliers to provide travel services.

These may include:

• Airlines;
• Hotels and accommodation providers;
• Drivers and transportation companies;
• Tour guides;
• Restaurants;
• Activity operators;
• Excursion providers;
• Local agencies;
• Other tourism service providers.

Such suppliers operate independently and may have their own terms, conditions, cancellation policies and safety procedures.

Appovia LLC will use reasonable care in selecting and coordinating suppliers but does not own or control all third-party services.

16. Customer Responsibilities

Customers agree to:

• Provide accurate information when making a booking;
• Provide correct names, dates and travel details;
• Review booking confirmations and notify Appovia LLC promptly of any errors;
• Hold all required travel documents;
• Follow applicable laws and regulations;
• Follow supplier and accommodation rules;
• Follow reasonable safety instructions;
• Behave respectfully toward staff, guides, drivers, suppliers and local communities.

Appovia LLC may refuse or terminate a service where a customer's conduct creates a safety risk, seriously disrupts the service or violates applicable law or supplier rules.

17. Personal Belongings

Customers are responsible for their personal belongings, passports, money, electronics, luggage and other valuables.

Appovia LLC is not responsible for loss, theft or damage to personal property except to the extent liability cannot legally be excluded.

Customers should keep important documents and valuables secure throughout their trip.

18. Force Majeure

Appovia LLC shall not be responsible for delays, cancellations, changes, additional expenses or failure to perform caused by circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

• Natural disasters;
• Extreme weather;
• Floods;
• Earthquakes;
• Fires;
• Epidemics or pandemics;
• War or armed conflict;
• Terrorism or threats of terrorism;
• Civil unrest;
• Government restrictions;
• Border closures;
• Strikes;
• Transportation disruptions;
• Road closures;
• Airline cancellations;
• Supplier failures;
• Power or telecommunications outages;
• Other events beyond the reasonable control of Appovia LLC.

Where reasonably possible, Appovia LLC will attempt to assist customers in finding alternative arrangements.

Any refund or compensation will be subject to the applicable booking conditions, supplier policies and applicable law.

19. Complaints and Assistance During Travel

Customers should contact Appovia LLC as soon as possible if a problem occurs during their trip.

Prompt notification allows Appovia LLC and/or the relevant supplier to investigate and, where possible, resolve the issue while the customer is still traveling.

Complaints may be submitted by email to: info@redcity.click

Customers should provide:

• Booking reference;
• Date of the service;
• Description of the problem;
• Relevant photographs or supporting documents, where applicable.

Written complaints should normally be submitted as soon as reasonably possible after the event giving rise to the complaint.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Appovia LLC shall not be liable for indirect, incidental, special or consequential losses arising from a customer's use of travel services arranged through the company.

Appovia LLC's responsibility for third-party services may be limited to the extent permitted by applicable law and the terms applicable to the relevant supplier.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

21. Accessibility and Special Requirements

Customers with accessibility requirements, dietary restrictions, mobility limitations, medical considerations or other special requirements should notify Appovia LLC before booking.

Appovia LLC will make reasonable efforts to identify suitable arrangements where possible.

However, accessibility and special arrangements remain subject to the facilities and capabilities of the relevant suppliers.

22. Website Content and Intellectual Property

Unless otherwise stated, the website content, text, graphics, branding, photographs, logos and other materials are owned by or licensed to Appovia LLC or its respective content providers.

No content may be copied, reproduced, distributed, modified or commercially exploited without prior written permission, except where permitted by applicable law.

23. Privacy

Personal information collected through the website or during the booking process is handled in accordance with our Privacy Policy.

Customers should review the Privacy Policy for information regarding the collection, use, storage and disclosure of personal information.

24. Third-Party Websites and Links

The website may contain links to third-party websites.

These links are provided for convenience and informational purposes.

Appovia LLC does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

Customers should review the terms and privacy policies of third-party websites before using them.

25. Electronic Communications

By communicating with Appovia LLC electronically, including by email, website forms, messaging applications or other digital channels, customers consent to receiving communications electronically where permitted by applicable law.

Electronic communications may include booking confirmations, invoices, payment requests, itinerary information, service updates and other information related to a customer's booking.

26. Fraud Prevention and Payment Verification

Appovia LLC may request additional information or verification where reasonably necessary to prevent fraud, unauthorized transactions or misuse of payment services.

If a transaction cannot be reasonably verified, Appovia LLC may decline or cancel the transaction, subject to applicable law and the applicable refund terms.

27. Amendments to These Terms

Appovia LLC may update these Terms & Conditions from time to time.

The updated version will be published on this website with a revised "Last updated" date.

The Terms applicable to a confirmed booking will generally be those communicated to the customer at the time of booking, except where changes are required by law or otherwise agreed with the customer.

28. Governing Law and Disputes

These Terms & Conditions and any dispute arising from or relating to the services provided by Appovia LLC shall be governed by the laws applicable to the agreement, subject to any mandatory consumer protection laws that cannot legally be excluded.

Any dispute-resolution procedure, venue, arbitration requirement or jurisdiction applicable to a particular booking shall be stated in the applicable booking agreement where required.

Nothing in these Terms & Conditions limits any mandatory rights or remedies available to consumers under applicable law.

29. Severability

If any provision of these Terms & Conditions is determined to be invalid, illegal or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permitted.

The remaining provisions shall remain in full force and effect.

30. Entire Agreement

The applicable booking confirmation, invoice, itinerary, specific booking conditions, Cancellation & Refund Policy and these Terms & Conditions constitute the terms governing the customer's purchase and use of the relevant travel services, unless otherwise expressly agreed in writing.

In the event of a conflict, the specific terms communicated in the customer's booking confirmation or applicable service agreement may control to the extent expressly stated and legally permitted.

31. Contact Us

For questions concerning these Terms & Conditions, bookings or travel services, please contact:

Appovia LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@redcity.click
Phone: +1 (406) 229-9716
Website: https://redcity.click/